Monday, 30 January 2017

Frequently Asked Questions


Are there warranties on my purchase?
Products listed on the AudioBuy websites are covered under a one year return to base manufacturer's warranty. This warranty applies to all product(s) which have developed a manufacturer defect during use and will not apply for goods damaged from mis-use or incorrect use of its intended purpose. Please contact AudioBuy if you have any further questions about the manufacturer's warranty we provide , alternatively post a question in the support forum below and a staffmember will respond to your enquiry within 24 hours.

How do I track my order?

Once your online order has been dispatched , we email through tracking details which can be tracked using the above tracking tool or on the USPS website. Please note : Tracking details require approximately 24 hours before they can be accessed on the USPS website. If you have not received your tracking details post shipment , please contact us and we will email your tracking number within 1-2 business days. Default shipping method is USPS Priority. For Fedex or DHL shipping quotes , please contact us.

How much is shipping?
All products listed on our website include free shipping. Upgrade options are available such as Fedex or Next Day Air and can be calculated by contacting us. Advertised pricings on our website include free international shipping to all serviced countries via USPS/UPS/FEDEX. All prices on the AudioBuy network of websites are inclusive of all shipping costs. By default all items ship via USPS (6-7 day transit time). Advertised pricings on AudioBuy websites assume delivery with USPS and/or FEDEX post for final delivery. In most casses we prefer to ship via FEDEX in order to minimise transit time and efficient delivery.

Do you price match?
If you see a lower price from a reputable company, please contact us and we will attempt to match or beat it! AudioBuy adhere to Minimum Advertised Pricing but we are able to offer a lower price over the phone or through emails. Please contact us with the product name and supporting documentation the item is listed on another website at a lower price.

What if I want to return an item for a full refund?
We want to provide a great worry-free shopping experience for our customers, so we do offer a return policy. If it is within 30 days of the item being delivered, please contact us to request an RMA for refund. We do NOT accept any returns, exchanges or refunds for any books, and/or any OPENED software or CD/DVDs, mouthpieces, and harmonicas.

To contact us please leave a message on our online support and review forum below or visit the AudioBuy website for further contact details. Please reference your order number if you require an order update or tracking information.

The AudioBuy Review & Support Forums are cleared every 24 hours to avoid congestion.
  1. hi there,

    can i get a discount to australia if i purchase the tech21 RK5 and HEET EBOW together?

    ReplyDelete
  2. Hello,

    Please contact us on the AudioBuy.com.au website and we will send through our best discounted price. Both units are in stock.

    Thankyou,

    AudioBuy LLC

    ReplyDelete
  3. hey guys i recently received my order and was now needing the best best price quote for a Steve Vai Ibanez , they come in a few different colours and variations. I've emailed you about this can you please let me know.
    thanks jacob.

    ReplyDelete
  4. AudioBuy Reviews5 February 2017 at 13:22

    Annoyed but it get here in the end after anxious 2 week wait

    Customer review submitted by 'Jimmy S'

    Ok so i ordered from AudioBuy after they TOLD ME IT'D TAKE 1.5 WEEK FOR DELIVERY. I order the product from Audiobuy and the guitar shows up , NOT IN 2 WEEKS , but in just over 2 weeks which is way overdue to their original timeframe. If you're going to sell items online then at least give customers accurate delivery timeframes. When I emailed them after my guitar arrived they said they were sorry that the postal system took longer than expected but that isn't good enough , they should've used a faster service or given me the option to upgrade.

    ReplyDelete
  5. AudioBuy Reviews5 February 2017 at 13:23

    AKG Headphones mis-hap

    Customer review submitted by 'Michael'

    There were some AKG's i wanted and i emailed AudioBuy for the price , they said they had one in stock so I purchased but a few days later they emailed me that they got their stock wrong and it'd take a few more days to ship them out. At that time my review of AudioBuy would've been a one star but they've redeemed themselves by shipping them fast post , I got them in the mail recently so i'm happy all around but their inventory tracking clearly needs to improve.

    ReplyDelete
  6. AudioBuy Australia Review - Ibanez guitar arrived...

    i bought a new Jem for my daughter and included 2 extra DiMarzios , my guitar luthier mate was going to install the separate pickups in the Jem when it arrived. The first problem was the guitar took just a week to arrive , I thought Fedex were faster than 7 day delivery but I guess i was wrong. The guitar arrived in good condition but when we opened the box it was disappointing to see that AudioBuy packers had obviously confused the dimarzio set with a single pickup , after 2 days of emailing back and forth with Katie they agreed to send me the pickup set and I could keep the single pickup i'd received. Overall , it's a mixture of a good and bad experience.

    Customer review submitted by 'Justin'

    ReplyDelete
  7. AudioBuy Reviews6 March 2017 at 13:43

    AudioBuy Review - Teenage OP1 arrived , best price in Australia!
    My new Teenage OP1 just arrived and i'm very happy with it , they were backorered for 3 long weeks but i got the first one that arrived back in stock and Paul kept me in the loop during the whole waiting time. Thanks so much Audiobuy!
    Customer review submitted by 'Kurt'

    ReplyDelete

AudioBuy Australia Reviews


Lloyd's Review Of AudioBuy Reviews (Australia) Posted Tuesday, Mar 07, 2017

Shure SM58 purchased from AudioBuy - A very good product...
We have two of these microphones with plans to get two more in the near future. The staff at Audiobuy are very knowledgeable, friendly and seem to care that you are completely satisfied with your equipment.
AudioBuy Review Submitted By 'Lloyd'
Harry's Review Of AudioBuy Reviews (Australia) Posted Tuesday, Mar 07, 2017

Great customer service!
AudioBuy Australia is a great company. I almost forgot what great quality customer service was until I found them. I have made several purchases from them and they continue to impress me every time. I would recommend them to everyone, friends and family alike. As long as they keep up this level of customer service, I will be a customer for life.
AudioBuy Review Submitted By 'Harry'
Michael's Review Of AudioBuy Reviews (Australia) Posted Tuesday, Mar 07, 2017

New Guitar Player in music heaven!
I just started taking guitar lessons about 7 months ago and AudioBuy without doubt has the best selection and best prices on all the existing music equipment anyone could possibly want or need! The free shipping is always a plus! I shop around for local deals and so far Audiobuy has surpassed them all!
AudioBuy Review Submitted By 'Michael'
Looey & Max's Review Of AudioBuy Reviews (Australia) Posted Tuesday, Mar 07, 2017

My son thanks you
Audiobuy really have unbelievable customer service the most attentive and caring i've received in a number of years. The most professional and great people to work with from ordering the set to the delivery of the electronic drum set. The drum set I ordered for my 11 year old son is perfect. He absolutely loves it.
AudioBuy Review Submitted By 'Looey & Max'
Howie's Review Of AudioBuy Reviews (Australia) Posted Tuesday, Mar 07, 2017

My first experience dealing with AudioBuy.com.au website
First experience buying hardware from the AudioBuys online store and Paul was very helpful. Thanks for such an easy transaction and fast shipping. Now I know why my guitarist only buys from you.
AudioBuy Review Submitted By 'Howie'
Lindsay's Review Of AudioBuy Reviews (Australia) Posted Tuesday, Mar 07, 2017

Rocker girl loves Audiobuy
Hi my name is Lindsay a rocker girl from South Perth , I'm really happy with AudioBuy and I have been dealing with Paul from AudioBuy for 5 years now! Hands down the best experience with every purchase that I make. He always goes beyond the call of duty!! Will not shop anywhere else!!
AudioBuy Review Submitted By 'Lindsay'
Kevin's Review Of AudioBuy Reviews (Australia) Posted Tuesday, Mar 07, 2017

Enjoyed buying from your store.
Found you online while looking for ibanez guitars. Your online store was easy to browse through and your prices are really good i can't believe you guys offered me free shipping for such a large guitar with hardcase. Icing on the cake was the free D'Addardio pups :)
AudioBuy Review Submitted By 'Kevin'
Katrina's Review Of AudioBuy Reviews (Australia) Posted Saturday, Mar 04, 2017

Found AudioBuy online
While searching the web for various guitars and pedals the AudioBuy Australia website popped up. I spent a lot of time on their site comparing their prices to other sites. I e-mailed some questions and Brian answered them very promptly. I was also very pleased to find that their store offered free shipping to my address and all import taxes would be taken care of and i wouldn't need to pay any extra.
AudioBuy Review Submitted By 'Katrina'
Tony's Review Of AudioBuy Reviews (Australia) Posted Saturday, Mar 04, 2017

I was extremely pleased...
I was extremely pleased with the excellent service from AudioBuy... they answered all of my questions ahead so that I was able to choose the right products. Comparing their prices with several other sites and stores I feel like I also got the best price and my order was processed immediately. I would definitely recommend this store and order from them again! Thank you, Katie and AudioBuy!
AudioBuy Review Submitted By 'Tony'
Harvey's Review Of AudioBuy Reviews (Australia) Posted Saturday, Mar 04, 2017

Takamine Guitar Review
I saw audiobuy advertised in one of my music magazines and saw they were selling a Takamine guitar I wanted. I purchased a Takamine EF340SBG Pro Series guitar which is everything it was billed to be and more. I found the same guitar at a competing online seller and AudioBuy Australia said they would match the price. Still waiting on the store credit but I'm confident they'll come through.
AudioBuy Review Submitted By 'Harvey'
Patty's Neutral Review Of AudioBuy Reviews (Australia) Posted Saturday, Mar 04, 2017

Waiting on tracking details , please send urgently
Can you please email my tracking # for the PRS CE24 guitar I purchased. You took pictures of the guitar before I ordered it and i was told I'd be getting my tracking number before the end of today....waiting eagerly.
AudioBuy Review Submitted By 'Patty'
Sarah May's Review Of AudioBuy Reviews (Australia) Posted Saturday, Mar 04, 2017

Happy with my boss purchase
I recently bought a Boss GT001 at AudioBuy Australia (AudioBuy.com.au) and had an extremely nice shopping experience with regards to shipping, checkout process and prices. The prices for the GT001 are pretty much the same everywhere but i found that Audiobuy had the lowest price. When i contacted my local shop for a price match they refused to price match and tried to win my sale by telling lies. The GT001 is an extremely versatile device by the way with outstanding sound quality.
AudioBuy Review Submitted By 'Sarah May'
Freea's Review Of AudioBuy Reviews (Australia) Posted Saturday, Mar 04, 2017

Buy with confidence!
Shopping for a keyboard is not necessarily a recurring business; you buy one every so often until you have what you need, and may go years between transactions. I've purchased from AudioBuy.com.au twice and in both instances couldn't have been happier in essentially every way.
AudioBuy Review Submitted By 'Freea'
Aaron's Review Of AudioBuy Reviews (Australia) Posted Saturday, Mar 04, 2017

Top Customer Service, Fast Delivery and Genuine Involvement
Audiobuy Australia are fantastic and have the best customer service. The week before Thanksgiving I purchased a low cost Yamaha P-115 piano with a few guitar pedals after ordering at the discounted price organised by Katie. I'm in Australia with a son at College in New York, who was missing his piano very much.
AudioBuy Review Submitted By 'Aaron'
Natalie's Review Of AudioBuy Reviews (Australia) Posted Friday, Mar 03, 2017

Great service, returning customer.
These guys are awesome & we no longer purchase from my local music store because AudioBuy.com.sg Singapore offer everything my local store does but at a much lower price and have stock available ready to ship about 3/4 of the time.
AudioBuy Review Submitted By 'Natalie'
Weisel's Neutral Review Of AudioBuy Reviews (Australia) Posted Friday, Mar 03, 2017

A little disappointed
one month ago I want to buy akg headphones from AudioBuy.com.au and i paid 260 dollars ,but after 10 days I did not get anything, so I emailed them. After 2 days i received an email saying they got the stock inventory wrong and they'd be shipping out in 1 week. I waited the week and got the tracking number , i got the product but the initial time they said it'd take was really wrong
AudioBuy Review Submitted By 'Weisel'
Huan's Review Of AudioBuy Reviews (Australia) Posted Friday, Mar 03, 2017

AudioBuy are always reliable and well priced
My local stores in Hong Kong don't have the gear I want often and are always charging way too much compared to overseas stores. I began buying from AudioBuy about 1 year ago with a small purchase because I'd been the victim of an online scam in the past , my first order arrived and since then i've been buying quite alot of gear from the AudioBuy.hk Hong Kong website. Thanks guys!
AudioBuy Review Submitted By 'Huan'
Axel's Review Of AudioBuy Reviews (Australia) Posted Friday, Mar 03, 2017

Great customer service
The item I purchased didn't meet my requirements so i returned the item hassle free , because of this i'm sure i'll be using AudioBuy again in the future but will research the product i want more before buying online.
AudioBuy Review Submitted By 'Axel'
Munish's Review Of AudioBuy Reviews (Australia) Posted Thursday, Mar 02, 2017

Outstanding customer service
We just received 2 very good mics from Audiobuy with plans to get a few more before recording sessions re-start this month. The guys at AudioBuy.com.au were very helpful in pushing down the price when we asked for bulk pricing quotes and we're completely satisfied with your equipment. I'm not able to comment on their returns,refunds or warranty policy as we haven't needed to do any of these.
AudioBuy Review Submitted By 'Munish'
Huan's Review Of AudioBuy Reviews (Australia) Posted Thursday, Mar 02, 2017

Trustable products and company BUT...
Ordered a Behringer X-touch Compact and there was a quick check of available stock before even allowed to purchase. Katie was most helpful and she single-handedly quelled any suspicion of spam or fraud cases via her quick and understanding emails. The product was not available in Singapore so I took the opportunity to order it via their Audiobuy virtual office online. The speed of the purchase and smoothness of transactions made expectation of tracking/delivery/response very high. BUT this is not a company like Amazon/Taobo/Alibaba. No doub t it handles orders well but tracking and postage is not really working in tandem with them as yet. It took about a 2.5 weeks for my product to arrive from their HQ in USA to Singapore. It arrived in perfect condition and as advertised. Trustable products with good communication via Katie, good price and no hidden costs. Once the understanding that this is not Amazon helps to alleviate worries.
AudioBuy Review Submitted By 'Huan'
Antonio's Review Of AudioBuy Reviews (Australia) Posted Thursday, Mar 02, 2017

Good service from AudioBuy and overall good in the end
Time was taken to carefully wrap my guitar and for this we are appreciating your efforts , the guitar arrived on time and we will be buying again I think if we can afford the better series of delay pedals. Thanks to you AudioBuy!
AudioBuy Review Submitted By 'Antonio'
Robert's Review Of AudioBuy Reviews (Australia) Posted Thursday, Mar 02, 2017

Just got my CIOKS power supply from AudioBuy
I read up about the power supply from CIOKS to power my guitar pedals and found AudioBuy after a google search. I'd never used AudioBuy before but the low price and quick response I got made me push ahead with the order. After I paid AudioBuy i got worried for 2 days that I'd been scammed because i didn't get a tracking number but i got my Fedex tracking at the end of the second day after ordering and they delivered really fast. The only problem was the power plug i got was USA because the item was shipped from the USA so I needed to buy a $2 adaptor - aside from this i'd give AudioBuy a perfect score of 5/5.
AudioBuy Review Submitted By 'Robert'
Anthony's Review Of AudioBuy Reviews (Australia) Posted Tuesday, Feb 14, 2017

Outstanding customer service
AudioBuy is always there with their excellent support. Whenever I order they contact me quickly and make sure all is good with my order. They used to contact me to run verifications but they know me now so all is good :) They contact me when my product is being shipped and then they follow up to make sure I got my product and they ask how I like my product. I haven't shopped from any other online company who care so much about their customer!
AudioBuy Review Submitted By 'Anthony'
Lloyd's Review Of AudioBuy Reviews (Australia) Posted Wednesday, Feb 08, 2017

A very good product...
We just received 2 very good mics from Audiobuy with plans to get a few more before recording sessions re-start this month. The guys at AudioBuy.com.au were very helpful in pushing down the price when we asked for bulk pricing quotes and we're completely satisifed with your equipment. I'm not able to comment on their returns,refunds or warranty policy as we haven't needed to do any of these.
AudioBuy Review Submitted By 'Lloyd'
Richard's Review Of AudioBuy Reviews (Australia) Posted Wednesday, Feb 08, 2017

Ricard
hi guys I just got my box in the mail and am very pleased but haven't fully tried out the novation yet , your included note including the 10% next time discount is very appreciated thankyou. However, my only criticism I hope you can improve on is your shipping company FEDEX , they took 2 days to pick up the Novation from your premises when you told us it would be picked up the following day.
AudioBuy Review Submitted By 'Ricard'
Elliot P's Neutral Review Of AudioBuy Reviews (Australia) Posted Saturday, Jan 14, 2017

Why does your carrier take so long?
I ordered a Martin guitar just over a week ago and it is STILL IN TRANSIT with FEDEX pending clearance or something like this. If FEDEX don't deliver the guitar within a few days I'll be a very unhappy man.
AudioBuy Review Submitted By 'Elliot P'
Jack's Review Of AudioBuy Reviews (Australia) Posted Friday, Jan 13, 2017

I got the product but shipping took a little too long
We got the product eventually but it was with Fedex for over 5 days which is very unusual , AudioBuy shipped the guitar quite quickly but their carrier in this case let them down..
AudioBuy Review Submitted By 'Jack'
Brandon's Neutral Review Of AudioBuy Reviews (Australia) Posted Thursday, Jan 12, 2017

Hmm Ok...
I bought a pickup and received an email saying I would be informed of the tracking number once packed to ship. 4 working days later I received a refund from Paypal from audiobuy.
AudioBuy Review Submitted By 'Brandon'
Michael's Review Of AudioBuy Reviews (Australia) Posted Thursday, Jan 12, 2017

Audiobuy.com.au were responsive to my pre-purchase questions...
Audiobuy were responsive to my pre-purchase questions. They also supplied the item I ordered at an extremely competitive price and delivered it very promptly. They were a pleasure to deal with and I give them a high recommendation.
AudioBuy Review Submitted By 'Michael'
Brian P's Review Of AudioBuy Reviews (Australia) Posted Thursday, Jan 12, 2017

$2510 AUD guitar purchase from Audiobuy went very well
I ordered a Martin Black Smoko guitar and i'm really happy with it , I did my research before buying from the AudioBuy store and they are an independent webshop and had the guitar available to me from the USA when no local store did so I'm very happy overall with my purchase and would recommend Audiobuy to fellow musicians - ps if you're ordering from this store a high ticket item then reach out to Michelle in accounts as she was the only one able to give me a good discount since I was spending a fair chunk of change. Approximate cost: $2510
AudioBuy Review Submitted By 'Brian P'
Bronte's Review Of AudioBuy Reviews (Australia) Posted Thursday, Jan 12, 2017

AudioBuy USA Review
Digitech Trio+ arrived safe from the USA. AudioBuy were excellent to deal with, any emails or questions were answered promptly.
AudioBuy Review Submitted By 'Bronte'
Preston's Negative Review & Scam Ripoff Complaint About AudioBuy Reviews (Australia) Posted Thursday, Jan 12, 2017

Not happy at the moment!
Pretty awful really. I ordered mic a week ago and can't seem to get a reply on when I can expect my order. I have got 2 emails saying they will contact me but that's it. Not happy at all so far. Won't ever buy from them again
AudioBuy Review Submitted By 'Preston'
Ryan's Review Of AudioBuy Reviews (Australia) Posted Thursday, Jan 12, 2017

Very satisfied Behringer XR16 owner...
Very satisfied Behringer XR16 owner thanks to Audiobuy. While there was a small hiccup with my order at the start this was easily resolved with an email to their support team. Would definitely recommend.
AudioBuy Review Submitted By 'Ryan'
Scott's Review Of AudioBuy Reviews (Australia) Posted Thursday, Jan 12, 2017

AudioBuy.com.au Review
So far I have purchased a Tech 21 Fly Rig RK5 and an EHX MEL9 Tape Replay Machine. Price was the best in Australia and the communication was fantastic. It may take time to deliver but always worth the wait. Paul the manager does respond to emails. I will remain a customer. Regards, Scott
AudioBuy Review Submitted By 'Scott'


Hi, I am Sam from Sydney and I perform small musical gigs from time to time, and I was in need of a guitar urgently. I ordered an electric guitar from Audiobuy, and it arrived within a week in a perfect condition. I definitely recommend Audiobuy to other music lovers.

I wanted to buy a piano for my daughter to arrange piano lessons for her at home and to build her interest, I ordered a piano for lily from audiobuy and she and her instructor love it.

I ordered a guitar recently as a gift for my friend, and it arrived in a perfect condition, although a day late, but due to the perfect condition I don't even mind the one day delay.

I am going to rate the product 5 star, because off the great customer service and product, even when it was not delivered on time and I was kept in loop about the delay in delivery.

I had the perfect musical night at my house yesterday because of the instruments and devices I purchased from audiobuy. I love throwing musical nights and audiobuy made it possible for me.

I am a restaurant owner, and I arrange themed music parties frequently, for which I needed some new devices, I ordered from audiobuy and it turned out to be a very pleasant experience.

My name is Johanna and I am an event planner, and I needed to purchase a guitar for a customer I didn't have much knowledge of guitars, I looked online found audiobuy, called their customer services and asked for a recommendation based on my client's requirements, and the guitar the client received was apparently exactly what he was looking for.

I am in a local musical band, and my name is Jay, my band and I purchased two three instruments from audiobuy, and suffice to say our band is running because of your brand, I would give audiobuy an excellent recommendation.

I ordered an amp recently and it arrived a bit late but in a perfect condition so I am extremely happy about the purchase.

Overall I had a great experience with audiobuy, I am from New Castle and my name is Rick, and I ordered an amp recently which got delivered to me on time and in a great condition.

I am John and I generally don't buy anything online, but after reading good reviews about audiobuy I ordered a guitar for my daughter, it arrived right before her birthday and she loves it, so I love it.

I love what I ordered from audiobuy, it's a heaven for musicians.

I purchased amps and mixers from audiobuy and when I called Paul helped me choose the right product, which arrive a bit late but in a great condition, so 5 out of 5 stars for audiobuy.

I was looking for a guitar and ordered a Fender guitar from audiobuy, it's in a great condition.

I am Sarah and I have been saving up for a year to purchase a Fender guitar, and I am happy to say it's worth all the money I have paid for it.

I was in search of an affordable guitar to purchase for my gigs, I bought a fender guitar from audiobuy, I wouldn't exactly call it affordable but it's worth the price I have paid for it.

My name is Joe and apart from the torn packaging from the side, I am loving each and every bit of my purchase.

I ordered my guitar couple of weeks ago, the only problem I have is with the late delivery but customer services kept me in the loop about the delays so I don't mind the late delivery.

I am Sofia, and I didn't know where I could purchase an electric guitar for $800, but then I found audiobuy , and I think it's worth every penny I have paid for it.

I am generally anxious about ordering online, but I decided to give audiobuy a try after reading reviews and I am very happy with the purchase.

I think audiobuy is rightfully called the music heaven because it has so many options available to choose from, and the customer services help you with the right product as well.

I am George, and I recently placed an order for a guitar which I received yesterday, I have been playing it non-stop since then and I love it.

I recently ordered a Fender guitar from audiobuy, the delivery was on time, the guitar was in brand new condition, I had a great experience with audiobuy.

I am Maria and I love colored electric guitars and I was in search of a place that has options in terms of colors and styles and I decided on a maroon guitar which got delivered today and I am in love with it.

I purchased a fender guitar recently from audiobuy, because I wanted to by my own guitar for playing regular gigs in my friend's restaurant, and I received it a week ago, and I am really enjoying my experience with the guitar.

I am Mona and I am from Sydney, my friend broke his guitar's amp recently so I wanted to buy one from him, I went to audiobuy and purchased one from there, I got it yesterday and gave it to my friend and was really happy when my friend said it's exactly what he needed.

I went to look at audiobuy's products, and then I was compelled to purchase a guitar from them, which just arrived in a perfect condition.

I recently purchased a Fender electric guitar from audiobuy, and it arrived 2-3 days late but it arrived in such a perfect condition that I cannot even complain about it arriving late.

I wanted to arrange a house music party for all my friends and family and wanted it to be a regular thing later so I purchased few instruments from audiobuy and was so happy when after the evening my friends told me, Elena, you need to do this every week. Thank you, guitar, buy for sending perfect instruments in the promised time.

I didn't ever think I would purchase an electric guitar without trying out the cords first, but I ordered from audiobuy to save time and it arrived yesterday, so far, I am really happy with the purchase.

I am Sarah, and I recently purchased an electric guitar from audiobuy, and the only problem I had was that I was not able to find if it comes with a warranty, but it arrived yesterday and I am really happy with the purchase.

Hello my name is Sonia and I am from Perth, I consider myself a passionate musician and I recently purchase few amps and a Gibson electric guitar from audiobuy, it arrived a bit late but everything was in perfect packaging and brand new condition so I am extremely happy with my purchase.