Frequently Asked Questions About AudioBuy
Are there warranties on my purchase?
Products listed on the AudioBuy websites are covered under a one year return to base manufacturer's warranty. This warranty applies to all product(s) which have developed a manufacturer defect during use and will not apply for goods damaged from mis-use or incorrect use of its intended purpose. Please contact AudioBuy if you have any further questions about the manufacturer's warranty we provide , alternatively post a question in the support forum below and a staffmember will respond to your enquiry within 24 hours.
How do I track my order?
Once your online order has been dispatched , we email through tracking details which can be tracked using the above tracking tool or on the USPS website. Please note : Tracking details require approximately 24 hours before they can be accessed on the USPS website. If you have not received your tracking details post shipment , please contact us and we will email your tracking number within 1-2 business days. Default shipping method is USPS Priority. For Fedex or DHL shipping quotes , please contact us.
How much is shipping?
All products listed on our website include free shipping. Upgrade options are available such as Fedex or Next Day Air and can be calculated by contacting us. Advertised pricings on our website include free international shipping to all serviced countries via USPS/UPS/FEDEX. All prices on the AudioBuy network of websites are inclusive of all shipping costs. By default all items ship via USPS (6-7 day transit time). Advertised pricings on AudioBuy websites assume delivery with USPS and/or FEDEX post for final delivery. In most casses we prefer to ship via FEDEX in order to minimise transit time and efficient delivery.
Do you price match?
If you see a lower price from a reputable company, please contact us and we will attempt to match or beat it! AudioBuy adhere to Minimum Advertised Pricing but we are able to offer a lower price over the phone or through emails. Please contact us with the product name and supporting documentation the item is listed on another website at a lower price.
What if I want to return an item for a full refund?
We want to provide a great worry-free shopping experience for our customers, so we do offer a return policy. If it is within 30 days of the item being delivered, please contact us to request an RMA for refund. We do NOT accept any returns, exchanges or refunds for any books, and/or any OPENED software or CD/DVDs, mouthpieces, and harmonicas.
To contact us please leave a message on our online support and review forum below or visit the AudioBuy website for further contact details. Please reference your order number if you require an order update or tracking information.
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