Initial AudioBuy.com.au problems now solved very well

I ordered Steinberg Cubase 9 Pro download, paid AU$721, no download link, website does not reflect my order, no download link, got an automatic no email that my product will be shipped, but nothing that it has been (although a download does not need to be shipped). I rang the 02 8607 8249 customer support line, it is AudioBuy.com.au International, not AudioBuy Australia, I can't speak to anyone, goes straight to message bank, sent emails to support email, zero response.

I have been contacted by AudioBuy.com.au this afternoon, and I was very impressed by their response. It was a series of smaller problems adding up. AudioBuy agreed with my feedback related to download products, were very willing to learn and improve, took on board other ways to contact me, offered me a really good solution and the problem has now been resolved to my satisfaction. I am impressed with this company's response, it was very well handled with no blame on the customer, and a willingness to solve the issues and look after their customers. I now have the view that you can buy with confidence from AudioBuy. I would change it to 4 stars now if it would let me.

Comments

  1. Your Steinberg purchase was initially a digital download , after a chat we've now shipped your order in physical box format with Fedex Priority shipping. The tracking # will be available shortly.

    Thankyou,

    AudioBuy Reviews & Customer Support

    ReplyDelete

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